DATA PROTECTION PRIVACY STATEMENT

Who are we?

Argyll Backpackers Limited is a private limited company, registered in Scotland (Company number - SC 411641) and will act as Data Controller for the personal information we collect from you. Our registered office address is Argyll Backpackers, Loch Fyne Lodge, Inverneil, Ardrishaig PA30 8ES.  The person responsible for data protection issues is Pamela Richmond (Managing Director), her contact details are:

Address - Argyll Backpackers, Loch Fyne Lodge, Inverneil, Ardrishaig PA30 8ES

Telephone – 01546 603366   Email – argyllbackpackers@sky.com 

What information do we require and why?

We will ask for your full name and postal address as well as your contact telephone numbers, email address, gender and nationality (including passport details for overseas guests) –

  • To process your booking and payment

  • To contact you to amend your booking details if necessary

  • For our administration systems

  • To comply with all relevant legal requirements

We need to collect your personal information in order to provide you with the accommodation requested and to establish our rights in relation to that service, as detailed in our terms and conditions page.  We will only collect personal information that is needed for the delivery of this service.

We will not collect any special category data (this used to called 'sensitive personal data') as defined under data protection law, however you may request accommodation in an accessible bunk room if this would suit your needs.

What is our legal basis for processing your information?

Data Protection legislation specifies a number of different lawful grounds for organisations to process personal information; in this instance the lawful basis used by Argyll Backpackers Limited are contractual (processing is necessary for the performance of a contract with you or to take steps to enter into a contract with you) and for the legitimate interests of carrying out our business e.g. dealing with correspondence etc.

What will we do with your information?

The personal information you provide to us will be retained in our record keeping systems, manual and computerised.  We will take all reasonable steps to ensure that your information is kept securely in accordance with data protection legislation and guidance.

We may also receive your information from 3rd parties, including:

  • Website enquiries via our web site host (currently Yola.com) and hostel associations (currently Independent Hostels UK and Scottish Independent Hostels)

  • Email enquiries via our email account provider (currently sky.com)

  • Social media enquiries (currently Facebook and Twitter)

Each of these 3rd parties has their own privacy policies which are required to comply with UK data protection laws or an equivalent standard.

We will not share your information with other organisations unless there is a legal requirement to do so (e.g. HMRC, Police, Immigration Services) or in certain circumstances to safeguard public safety and in circumstances where there is a risk of harm or in emergency situations. 

How long will we keep your information?

We will retain your information for the periods required by law e.g. for corporation tax and VAT purposes this will be 6 years following the date accommodation was provided.  After this period your details will be destroyed using secure arrangements.

Automated Decision Making:

No automated decision making is used in providing our services.

Your Rights:

When you provide your information to us you are entitled to exercise a number of rights (see full details at www.ico.org.uk) , including –

  • To withdraw consent at any time if the lawful basis stated above is consent (not applicable in this case)

  • To lodge a complaint with the Information Commissioner (contact details below)

  • To request access to your personal data (please see contact details above)

  • To data portability, where the legal basis stated above is consent or contractual

  • To request rectification or erasure of personal information as far as the legislation permits.

Complaints:

If you have a complaint in relation to the handling of your personal information or if you want to exercise any of your rights under data protection law you can do this by using the contact details noted above.

Although we ask that you allow us the opportunity to resolve any issues initially, you may prefer to lodge a complaint directly with the Information Commissioner at –

Wycliffe House, Water Lane, Wilmslow SK9 5EF