ARGYLL BACKPACKERS HOSTEL - TERMS AND CONDITIONS OF BUSINESS
Your booking is not confirmed until you receive email confirmation from Argyll Backpackers Hostel.
All guests over the age of 16yrs will be required to complete a Registration Form on arrival.
Overseas guests only:
Persons who are not British Commonwealth citizens, nor British protected persons nor citizens of the Republic of Ireland must supply Passport Number or Certificate of Registration or other documentation establishing their identity and nationality.
If any guest included in your booking is under the age of 18 you MUST contact us before making the reservation.
We regret that we cannot accept booking for stag or hens parties.
Staff will be available between 09:00 -10:30 for departures, and 17:00-18:00 & 19:00-21:00 for arrivals. If you have pre-booked and arrive a bit early, please feel free to leave your bags to the side of the covered entrance, use the lounge/kitchen facilities, and then check-in at 17.00.
a) By ‘phone:-please call on 01546 603366 or 07786 157 727 between 10:30-12:00 & 15:00-17:00 hrs to check availability and make a booking.
b) By email - please email us at firstname.lastname@example.org with your requirements. We will reply usually within 24 hours.
a) Payment must be made in £ Sterling. Payment for advance bookings can be made by bank transfer or by cheque.
b) A deposit of 50% of the full cost of the stay for the party/individual will secure all advance bookings made 14 or more days prior to arrival, with the balance to be paid at least 14 days prior to arrival.
c) For bookings made less than 14 days prior to arrival, full payment is required by bank transfer only. All other bookings are on a ‘1st come 1st served basis’ and must be paid fully in cash on arrival (as yet, we do not accept payment by credit or debit card).
Sorry, we cannot accept provisional bookings..
d) The maximum stay permitted is 7 consecutive nights per person, per visit.
3) Cancellation Policy:
a) If you wish to cancel your booking, please do this as soon as possible by email, when the following will apply:
i) 14 days or more prior to arrival date, 90% refund of monies paid will be made;
ii) 7 to 13 days prior to arrival date, 75% refund of monies paid will be made;
iii) 3 to 6 days prior to arrival date, 50% refund of monies paid will be made;
iv) 2 days or less of the arrival date, you will be liable for 100% of the cost of the first nights’ accommodation for each party member.
4) Hire-a-Hostel Policy (Exclusive use)
a) The hostel is available for exclusive use by a single group on a self-catering basis. Bookings may be accepted for a maximum of up to 22 guests for stays of 2-7 nights.
b) The full cost of the hire is payable at the time of booking. Please call us for availability, charges and payment details.
NOTE. The cancellation policy detailed at (3) above is not applicable for exclusive use bookings and is restricted to 50% refund of monies paid if cancelled more than 14 days prior to arrival date. In the event of cancellation 13 days or less prior to planned date of arrival the refund will be limited to 10% of monies paid.
5) Booking changes:
a) Bookings may be changed, subject to availability, provided at least 7 days notice is given, or 14 days notice in the event of a group booking.
a) Our check in time is 17.00 – 22.00hrs, after which, the bed can be re-sold (unless we have been advised as detailed at (c) below.
b) Check out time is between 09.00hrs - 10.30hrs.
c) Early/late check in, or early/late departure is not guaranteed – however, every effort will be made to accommodate your request, but only if agreed by us and the times are reasonable.
d) A fee of £10.00 may apply for any guest who checks out after 10.30hrs without prior arrangement to do so.
e) Guests are expected to leave their room and the hostel in an acceptable state (clean and tidy with all rubbish placed in the appropriate bins). Guests must remove used linen from their beds and place it in the laundry bag provided. If beds/rooms etc are left in a condition not deemed to be appropriate by the management, an extra cleaning fee may be charged to your credit card (Minimum £25.00).
a) Please park in the appropriately marked spaces only, (between red & white reflectors on the perimeter fence), and secure/lock any leisure equipment. Guests who keep their dog(s) in their vehicle should ensure that they have an appropriate access to air and water. Dog(s) must be exercised outwith the hostel and their owners must immediately clean up after them. Please ask staff for information on local dog walking routes.
b) Cycles should be securely fitted with the owner’s padlock and all removable items should be stored in their room.
VEHICLES SHOULD NOT BE LEFT AT ANY TIME ON THE SIDE ROAD, THE A83, OR THE GRASSED AREA OPPOSITE THE ENTRANCE
8) Smoking, Alcohol and Drugs Policy:
a) Smoking is not allowed inside any part of the hostel building. Ash trays are provided for guests’ use outside the building.
b) The management reserves the right to impose a maximum fine of £50.00 for non-compliance. You/lead guest will be responsible and charged accordingly if anyone in your party smokes in your room.
c) Guests are permitted to bring/consume their own alcohol, but please drink and behave responsibly.
d) Under no circumstances will the use of illegal drugs of any kind be permitted in or around the Hostel premises.
9) Guest Behaviour: (this is the standard expected of any ‘good hosteller’, in any hostel)
a) Inverneil is a small, quiet, countryside hamlet, and as so, noise travels easily, therefore it is the responsibility of each guest to ensure that his/her behaviour does not detrimentally affect the safety, comfort and enjoyment of other guests and/or the local residents of Inverneil – this includes respecting other guests and their property, no shouting, revving of vehicle engines or banging of car doors, not entering neighbouring private property, land or gardens.
b) The management has the right to have guests removed from the premises if their behaviour is deemed inappropriate; in these circumstances no refunds will be given.
c) We require that if you use any equipment from the self-catering kitchen, you properly wash, dry and put away all items that you use and, that you leave toilets and showers in a clean hygienic state, ready for other guests use. In other words please ‘leave things as you would expect to find them yourself’.
d) Please do not take other people’s food as this is stealing; there is a wall shelf & a rack in the fridge marked ‘free food’ that anyone can use or add to, as well as plenty of space for your own food; tea/coffee is supplied by the Hostel. The fridge is regularly checked/cleared by staff.
e) Please ensure that you make up your bed each morning and keep your room tidy at all times during your stay - only then will this enable staff to clean the room. On your departure day, please strip your bed, fold used bedding and leave on the bed ready for staff collecting it.
f) There is no curfew, but we do expect guests to keep noise to a minimum between the hours of 23:00-07:00hrs to respect other residents. Although the main doors are usually locked between 23:00-07:00hrs, therefore, any guest(s) wishing to return after 23:00hrs, please advise the Warden in advance stating intended time of return, in order to make arrangements for entry.
10) Age Policy:
a) Please note that anyone under the age of 16 who wishes to stay at the hostel must be accompanied by a responsible adult (over 18 years of age - proof may be required). Families/Parties with children under 16 years old will be required to book and pay for a whole room. We do not allow anyone under the age of 16, whether or not accompanied by a responsible adult, to stay in a shared room with other guests, unless unavoidable due to availability and only by agreement of all parties concerned.
b) Guests under 18's will not be permitted to drink alcohol on the premises and proof of age may be required.
c) Minimum guest age is 3 years, younger guests only by prior agreement. There is no upper age limit for guests.
11) Argyll Backpackers Ltd Property:
Books, games and all other recreational materials in the Lounge which are marked “Property of Argyll Backpackers Ltd” should not be taken away, as these are for the benefit of all guests. A small selection of books are available in the ‘swap library’ - if you wish to take one away, please be prepared to replace it with a book of your own.
12) Residents' Property:
a) Argyll Backpackers Ltd does not accept liability for death, sickness or injury to any guest or for the damage to the property of any guest however sustained or caused except when directly attributable to Argyll Backpackers Limited.
b) It is the responsibility of each guest to ensure that their belongings are secure at all times. Rooms 1-5 have digital key pads, and keys are available for rooms 6 and 7 for a refundable deposit of £5 each.
c) Under current legislation a hotel proprietor may, in certain circumstances, make good any loss or damage to a guest's property even though it was not due to any fault of the proprietor or staff of the hostel.
d) This liability however:
i) Extends only to the property of guests who have engaged sleeping accommodation at the hostel;
ii) Is limited to a maximum of £50.00 for any one article and a total of £100.00 in the case of any one guest (proof of purchase will be required), except in the case of property which has been deposited for safe custody with the Manager/Duty Warden;
iii) Does not cover motor cars or other vehicles of any kind, or any property left in them, or horses or other live animals.
e) This statement does not include an admission either that the above Act applies to this hostel or that liability thereunder attaches to the proprietor of this hostel in any particular case.
13) Resident’s Guests:
a) The hostel is operated on a ‘residents only’ basis for the security and comfort of our resident guests.
b) Residents are discouraged from inviting any non-residents into the Hostel, but may do so only with the permission of the Manager/Duty Warden, and the non-resident(s) is/are restricted to the ‘Common-room’ area only, and not under any circumstance, any of the bedrooms.
c) Non-resident guests must leave the building by 21:30hrs.
14) General Liability: Every person on hostel premises shall, at all times, be deemed to be there at his/her own risk. He/she shall have no claim against Argyll Backpackers Ltd in respect of any accident which may occur, or injury, damage or loss how so ever caused, except in so far as the injury, damage or loss is caused by the direct negligence of Argyll Backpackers Ltd.
15) Force Majeure:
a) Argyll Backpackers Ltd cannot accept any liability where the booking could not be fulfilled due to circumstances which we could not, not even with due care, have foreseen or avoided.
b) Events may include but are not limited to war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, act of god, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.
By making a booking and or staying at Argyll Backpackers Ltd you are agreeing to be bound by the above terms and conditions.
Argyll Backpackers Ltd, Inverneil, Ardrishaig by Lochgilphead, Argyll, PA30 8ES (Company Number SC411641)