Privacy Policy

DATA PROTECTION PRIVACY STATEMENT

We are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified via our website or by other means you can be assured that it will only be used in accordance with this privacy statement and relevant Data Protection laws.  

Unless we are negligent in exercising our responsibilities then we shall not be held liable for unauthorised access to information supplied by you. We may occasionally change this policy by updating our policy so please check our website for the most recent update. 

Who are we?

Argyll Backpackers Limited is a private limited company, registered in Scotland (Company number - SC 411641) and will act as Data Controller for the personal information we collect from you. Our registered office address is Argyll Backpackers, Loch Fyne Lodge, Inverneil, Ardrishaig PA30 8ES.  The person responsible for data protection issues is Pamela Richmond (Managing Director), her contact details are:

Address - Argyll Backpackers, Loch Fyne Lodge, Inverneil, Ardrishaig PA30 8ES

Telephone – 01546 603366   Email – info@argyllbackpackers.com

In order to help the Data Controller keep your information up to date registered users may be asked to provide details of any changes in their information at regular intervals. 


What information do we require and why?

We will ask for your full name and postal address as well as your contact telephone numbers, email address, gender and nationality (including passport details for overseas guests) –

  • To process your booking and payment,
  • To contact you to amend your booking details if necessary,
  • For our administration systems,
  • To comply with ALL relevant legal requirements.

We need to collect your personal information in order to provide you with the accommodation requested and to establish our rights in relation to that service, as detailed in our terms and conditions page.  We will only collect personal information that is needed for the delivery of this service and other legitimate purposes as detailed below.

We will not usually collect any special category data (this used to be called 'sensitive personal data') as defined under data protection law, however we may use health data provided by you to meet your particular needs (for example, the provision of disability access). 

Images: Argyll Backpackers may use images in the course of their business within media, print, other relevant publications and social media channels.  Before taking any images we will request your prior consent in all instances. 


What is our legal basis for processing your information?

Data Protection legislation specifies a number of different lawful grounds for organisations to process personal information; in this instance the lawful basis used by Argyll Backpackers Limited are contractual (processing is necessary for the performance of a contract with you or to take steps to enter into a contract with you), for the legitimate interest of carrying out our business e.g. dealing with correspondence etc. and consent e.g. where you give consent in relation to marketing activities.


What will we do with your information?

The personal information you provide to us will be retained in our record keeping systems, manual and computerised.  We will take all reasonable steps to ensure that your information is kept securely in accordance with data protection legislation and guidance.

We may also receive your information from 3rd parties, including:

  • Website enquiries via our web site host (currently Yola.com), hostel associations (currently Independent Hostels UK and Scottish Independent Hostels) and other public listings (including but not limited to, Visit Scotland, Heart of Argyll, Explore Kintyre & Gigha, Yelp, Walking Highlands and Airbnb)
  • Email enquiries via our email account provider (currently sky.com).
  • Social media enquiries (currently Facebook, Instagram and Twitter).  Facebook Pixel

Each of these 3rd parties has their own privacy policies which are required to comply with UK data protection laws or an equivalent standard.

By submitting personal details to us via our website you are consenting to the use of those details for the purposes of identifying you as a unique user. Your details are securely stored on our CRM System, email database and with our external email management provider, Mailchimp.

We will not use your information about you submitted via our website for any other purpose if you have not indicated that you are happy for us to do so. We will not pass your contact details to any third party for any use – including marketing – without having first received your explicit consent.

We will use the information we collect from you for the following purposes:

  • Reservations: to administer and manage your booking, to provide quotations and respond to your requests;
  • Customer services: for the provision of our services to you; 
  • Guest reviews: to ask you to review your stay with Argyll Backpackers ensuring it has met your expectations;
  • Marketing: to send you marketing communications; in giving your initial consent to Argyll Backpackers to collect your data, we will maintain a marketing contact with you until you unsubscribe (which you can do at any stage). These communications may include newsletters containing news of our activities, blogs and web articles and promotions, including special offers;
  • Other communications: we may send you on-line surveys relating to improving guest services;
  • We may need to respond in relation to a query or complaint you may raise with us and to check on the level of service we provide;
  • Financial: to process transactions and payments;
  • Legal purposes: in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance (e.g. e.g. HMRC, Police, Immigration Services or in certain circumstances to safeguard public safety and in circumstances where there is a risk of harm or in emergency situations); 
  • Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities;
  • Improving our services: we may use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online services. 


Updating or Deleting Your Information

Details of the data we hold on you will be provided to you on request. Any request of this nature should be directed to the email address shown in the first section of this notice.  

Any personal data we hold on you will be deleted or updated upon request and any inaccurate or misleading data held will be changed or deleted upon your request.

You have the right to access any of the information held about you by emailing info@argyllbackpackers.com

You have the right to unsubscribe from our database by selecting unsubscribe option at the bottom of any of our communications or by contacting info@argyllbackpackers.com

What about information relating to young people?

Argyll Backpackers welcomes visits from families, youth groups, sports clubs. In order to deliver agreed contracted services and to comply with legislation the following information will usually be provided during the duration of the group stay in order to ensure the necessary arrangements are in place. Information will be restricted to the minimum amount needed and this includes full name, gender, special requirements and nationality. 


Where personal data or personal sensitive information has been received: 


  • the information will be stored securely;
  • we will not pass these details on to any other organisation, unless agreement has been obtained in advance and providing the sharing is to help deliver the services required;
  • we agree to destroy the data securely when the trip and all related matters have been concluded;
  • where required when hosting children under 16, Argyll Backpackers must be provided with evidence that consent from whoever holds parental responsibility for the child has been given.


Sharing your information with other organisations 


In order to deliver our services, there may be occasions where we will share your information with other organisations such as; 

  • our email provider organisation with responsibility for the electronic distribution of our updates, promotions, newsletters etc.  You will only receive these communications if you have already given your consent to do so and you can choose to opt out of this at any time;
  • For legal obligations - we may release information to the police or other authorities where we are under a legal obligation to do so (as noted above);
  • Partner organisations where we may also provide anonymised statistics to reputable third parties, such as Visit Scotland or other relevant agencies i.e. these statistics will not contain any personal information. 


Data Transfers

Argyll Backpackers will not transfer any personal data outwith the UK.  


How long will we keep your information?

We will retain your information for the periods required by law e.g. for corporation tax and VAT purposes this will be 6 years following the date accommodation was provided.  After this period your details will be destroyed using secure arrangements.

We may retain information about customers whose conduct has been anti-social or breached our policies, for the purpose of restricting those customers’ future use of our services. 


Automated Decision Making:

No automated decision making is used in providing our services.


Cookies 

The Argyll Backpackers website uses “cookies”. Cookies are small pieces of information which are sent by a website to your web browser and remain on your computer until they are deleted. Cookies are sent by our website to ensure that it does not unnecessarily show you information that you have already seen or have indicated as not being of interest to you. Cookies therefore enable our website to offer you a more personalised service when using our website. You agree to our use of cookies and/or any other data tracking. If you do not wish to receive such cookies from us, please adjust your browser’s settings accordingly although this may restrict your use of the website.

We also use a third party service, Google Analytics, to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website however only processed in a way which does not identify any individual. Google will store this information however we do not make, and do not allow Google to make, any attempts to find out the identities of those visiting our website. Google's privacy policy is available at: http://www.google.com/privacypolicy.html 


Your consent 

There is a notice on the home page of our website which describes how we use cookies and which also provides a link to our Privacy Policy. If you use this website after this notification has been displayed then this will be regarded as providing your consent to our use of cookies for the purposes described in this Privacy Policy. 


Your Rights:

When you provide your information to us you are entitled to exercise a number of rights (see full details at www.ico.org.uk), including –

  • To withdraw consent at any time if the lawful basis stated above is consent (not applicable in this case).
  • To lodge a complaint with the Information Commissioner (contact details below).
  • To request access to your personal data (please see contact details above).
  • To data portability, where the legal basis stated above is consent or contractual.
  • To request rectification or erasure of personal information as far as the legislation permits.


Complaints:

If you have a complaint in relation to the handling of your personal information or if you want to exercise any of your rights under data protection law you can do this by using the contact details noted above.

Although we ask that you allow us the opportunity to resolve any issues initially, you may prefer to lodge a complaint directly with the Information Commissioner at –

Wycliffe House, Water Lane, Wilmslow SK9 5EF.

Terms and Conditions

Terms and Conditions for Guests at Argyll Backpackers Limited


COVID-19

Advice on Covid-19 is constantly changing and guests are advised to keep up to date with current rules and guidance with reference to the Scottish Government guidelines at (insert link) www.gov.scot before travelling. Guests are also advised that in terms of the current guidance some Hostel facilities may not always be available throughout your stay.

We have introduced a range of measures to help reduce the spread of the disease – further details can be found here.


1. GENERAL

a. Argyll Backpackers Limited (the company) reserves the right to alter these Terms and Conditions at any time.

b. The conditions relevant to any booking are those detailed in the version issue of these Terms and Conditions which is current at the time of that booking.


1.1 Business Structure

The company is limited and registered in Scotland, Company Number SC411641

The registered office address is Loch Fyne Lodge, Inverneil, Ardrishaig PA30 8ES


1.2 Definitions etc.

a. Argyll Backpackers the Hostel and the Company means Argyll Backpackers Limited

b. Infant, Children and Young Persons; An infant is a child under 3 years of age; a child is an individual aged between 3 and 11 years; a young person is an individual aged between 12 and 18 years.

c. Exclusive Group Use/’Sole Use’ bookings for private hire enables a Guest to hire the whole Hostel for exclusive use.  No other guests can use the Hostel at the same time, and the guest has full use of all Hostel facilities including self-catering kitchens.  This option requires all beds to be paid for even if not needed.

d. A Group booking is defined as an organised group of 10 people or more.

e. Family/Small Group/Group; refers to a booking for 4, 9 or 13 people.  This option is for bedrooms in the main building being booked together, whereby forming a Private ‘Unit’, with use of a ‘Common-room’ and self-catering kitchen and own entrance. 

i)  2 rooms to form ‘Unit 1’; 

ii) 3 rooms to form ‘Unit 2’, or 

iii) 5 rooms to form ‘Unit 3’, all ‘main building’ bedrooms. 

Other guests may be about the car-park and outdoor areas, (just like in a hotel situation), but they will not share any inside common areas, and guests in either of our outside rooms are then on a ‘Room Only’ basis.  

f. Individual(s); a booking for an individual(s) is one for a guest aged 18 or over in either a private room or ‘dorm’ bed when available.

g. Guest  / Guests means any individual(s) aged 18 years or over, who makes or is making a booking with Argyll Backpackers Ltd, or utilises Argyll Backpackers Ltd hospitality services. 

h. The Lead Person is the guest nominated to represent and take responsibility for a Small Group or Group of Guests. This person must be at least 18 years old and will be the point of contact for all correspondence and will also be the primary contact for the group within the Hostel during the stay.  The Lead Person must reside at the Hostel for the whole period of the booking.  The Lead Person is responsible for the payment of the booking, the safety of their group and the general housekeeping of the Hostel during the stay.  The Lead Person will be liable for any damage to the property.  The Lead Person will be made familiar with the fire alarm procedures and is expected to evacuate the premises in the case of fire alarm and to notify the fire service and Warden immediately.

i. The Warden is the Owner/Director of the Company (Pamela Richmond)  or such other person appointed by the Warden to undertake this role


1.3 Contract

a. All bookings are made subject to these Terms and Conditions and the person placing the booking is 18 years old or over, undertakes that he/she has the full authority to do so on behalf of all persons on whose behalf they are making the booking and confirms that all persons are aware of and accept these Terms and Conditions.

b. A contract for the supply of accommodation and (where applicable) other related services will be formed when the Company accepts a booking or (if earlier) starts to provide the services. 

c. All guests are expected to have made arrangements for their own travel insurance.

d. If any of these terms and conditions or any provision of a Contract with you are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be removed from the remaining terms, conditions or provisions which will continue to be valid to the fullest extent permitted by law. 

e. Any person making a booking and or staying at Argyll Backpackers Ltd is deemed to agree to be bound by all of the terms and conditions herein.

f. Argyll Backpackers reserves the right to revise and amend these terms and conditions from time to time.  All guests will be subject to the terms and conditions in force at the time of booking, unless any change is required to be made by law or if we notify you of the change to these terms and conditions before we confirm that your booking has been made. 


2. ENQUIRIES, BOOKINGS & PAYMENTS


2.1 General

a. Enquiries can be made by ‘phone:- please call on 01546 603366 or 07786 157 727 between 10:30-12:00 & 15:00-17:00 hrs to check availability and make a booking.  Outwith these hours, please clearly leave your details on the answer machine for us to return your call. Alternatively enquiries can be made via email at argyllbackpackers@sky.com with details of your requirements. 

We will usually reply within 24 hours. Or, you can even check and complete your details in our on-line diary, link from our website, and we again will contact you.

b. All transactions with Argyll Backpackers are in pounds sterling (GBP).  

c. To secure bookings made in advance, full payment (100%) of the total cost of the stay is payable prior to arrival – this condition applies to individual(s), group / family bookings.  Payment can be made by via Freetobook (or alternative system) & Stripe (or current online payment system), Bank Transfer, PayPal or Cheque. 

d. No booking is confirmed until you receive email/text confirmation from Argyll Backpackers Hostel.

e. No booking fees are charged for guests booking directly with us e.g. in person, by telephone or email.  Additional costs may be incurred if bookings are made via relevant online travel agents.

f. The maximum duration of any stay at the Hostel is 7 consecutive night per person per visit.  During Covid-19 ‘Essential Workers’ excepted. 

g. The price for accommodation and other services is displayed within the Hostel and on the Hostel’s website; www.argyllbackpackers.com.  Argyll Backpackers reserves the right to change prices without notice at any time.  The price payable is the price in force at the time of booking.

h. When you have made a reservation directly via the Hostel (ie: not Freetobook), you will be requested to confirm your booking by means of a 10% non-refundable deposit, (50% for group or exclusive/sole use bookings) of the total cost.  If the deposit is not received within 24hrs of the reservation, then the rooms/bed spaces will be made available for other bookings. In every case, the balance due / full payment must be made prior to arrival.

i. Bookings may be changed, subject to availability, provided at least 7 days notice is given for an 'INDIVIDUAL' booking; or at least 14 days notice in the event of a 'GROUP' booking; or at least 1 month notice in the event of an EXCLUSIVE/’SOLE USE’ booking.

j. A minimum Deposit of 10% is required for individual bookings.
- A 50% Deposit is required for ‘Group’ and ‘Exclusive/Sole Use’ bookings.
- Please Terms and Conditions 3 & 4 below. 


2.2 Payment Methods

Argyll Backpackers will accept payments by the following methods:-

a. In person at Argyll Backpackers by cash or online at the Hostel by bank transfer or via PayPal.

b. Online using the booking system (e.g. Freetobook) and the bank merchant service used by Argyll Backpackers at that time or by bank transfer or via PayPal, all shown on our website

c. By post and cheque, but cheques must be received at least 7 days prior to arrival.  Argyll Backpackers reserves the right to cancel a booking if cleared funds are not lodged prior to arrival.

3 INDIVIDUAL OR SMALL GROUP BOOKINGS

a. An Individual Booking or Small Group booking is any booking for nine or fewer people (e.g. a family).  For Small Groups, all arrangements with the Hostel including booking and payment, check-in and check-out arrangements, will be the responsibility of the Lead Person. 

b. Individual Booking or Small Group bookings can be arranged and paid for as detailed at 2.1 and 2.2 above.  All bookings must be paid in full before check-in.

c. On or prior to arrival all guests (i.e. individuals/each member of the group) are required to complete a registration form, (during Covid-19, from June 2021, this now includes names of any accompanying children).  Guests who are not British Commonwealth citizens, or British protected persons or citizens of the Republic of Ireland, must supply Passport Number or Certificate of Registration or other documentation establishing their identity and nationality. 

Any guest who does not complete a registration form will be ineligible to complete their stay and will not be entitled to a refund.

d. Individuals and small groups can normally check into the Hostel from 16.00 hours to 18.00 and 20.00 to 21.00 hours, after which time the bed(s) can be resold (unless we have agreed a different check-in time).  Guests arriving before 16:00 hours may not have access to their rooms until 16:00 hours.  

e. On departure, guests are expected to strip bed linens, open their window and vacate their room(s) by 10:30 hours.  Late check-outs will incur a charge equivalent to an additional night’s stay for each guest.  Early ‘self check-out' can be arranged in advance the night before with the Warden.  Early / late check-in, or early / late check-out cannot guaranteed, however, every effort will be made to accommodate your request, but only if agreed by the Warden and the times are reasonable.

A fee of £10.00 may be applied for any guest who checks-out after 10:30hrs without prior arrangement. 

f. Hostel Staff will only be available between 09:00-10:30 for departures, and 16:00-18:00 & 20:00-21:00 for arrivals.  Only those guests who have paid in full and made prior arrangements for a ‘late arrival’ will be checked in between 21:00-23:00.  After these times check-in will only be at the discretion of the Warden and may be by a pre-arranged 'self check-in' method only.  Any guests who have not paid in full or pre-arranged a ‘late arrival’ will be considered to have cancelled their booking at 21:00, so that all bed spaces booked under the Lead Person may be re-sold after 21:00 and no refund will be issued.  

g. Guests are expected to leave their room and the Hostel in an acceptable state (i.e. clean and tidy with any kitchen items washed/dried and put away in the original cupboards; all rubbish placed in the appropriate bins).

Guests should open their window, strip linen from their beds and place it on the bed ready for collection by Staff.

If beds/rooms etc. are left in a condition not deemed to be appropriate by the Warden then an extra cleaning fee may be charged (minimum of £25.00).

A charge up to a maximum of £150 may be made for the necessary replacement costs for any 'soiled bedding', towels, carpet, furnishings and décor caused by, but not limited to: vomit, urine, faeces, food & drink stains, or cigarette burns.

Argyll Backpackers will also CHARGE THE FULL RATE for all room/bed nights made unavailable as a result of any such damage and incidents cited in this condition. 

h. Bookings for stag or hen parties will not be accepted and any attempt to book or arrive as equivalent groups will forfeit the booking(s) and all monies paid.

4 GROUP AND EXCLUSIVE USE BOOKINGS


4.1 Group Bookings

a. Group bookings are any bookings for 10 people or more guests.

b. Group Bookings and Exclusive 'Sole Use' bookings can be arranged and paid for as detailed at 2.1 and 2.2 above.  All bookings must be paid in full before check-in.

c. It is a mandatory requirement that groups including children have a minimum ratio of 1:10 adults to children.

d. For all group bookings, Argyll Backpackers must receive a full guest list, anticipated arrival time and details of any special requirement at least 4 weeks (28 days) prior to arrival. 

e. Every group is required to have a leader, regarded as the Lead Person, who is responsible for making and paying for the booking and is the main point of contact before, during and after the stay. 

f. On arrival the Lead Person will complete a registration form listing the names of all guests, this list is also required for compliance with Fire Safety Regulations.  

Guests who are not British Commonwealth citizens, or British protected persons or citizens of the Republic of Ireland, must supply Passport Number or Certificate of Registration or other documentation establishing their identity and nationality. 

Any guest who does not complete a registration form will be ineligible to complete their stay and will not be entitled to a refund.

g. The Lead Person is required to be resident within the Hostel throughout the duration of their booking and will be the contact person for our team members. The Lead Person must be aged 18 years or over. 

h. For all group bookings, Argyll Backpackers must be provided with a direct mobile telephone contact with the Lead Person whilst travelling, and a contact email address provided at least 72 hours prior to arrival. 

i. Check-in is from 16.00 on the day of arrival; however you may be able to drop off luggage before then, please contact the Hostel for details. 

j. On departure, guests are expected to strip bed linens and vacate their room(s) by 10.00 hours.  Late check-outs will incur a charge of an additional night.

k. Hostel Staff will only be available between 09:00-10:30 for departures, and 16:00-18:00 & 20:00-21:00 for arrivals.  Only those guests who have paid in full and made prior arrangements for a ‘late arrival’ will be checked in between 21.00-23.00.  After these times check-in will only be at the discretion of the Warden.  Any guests who have not paid in full or pre-arranged a ‘late arrival’ will be considered to have cancelled their booking at 21.00, so that all bed spaces booked under the Lead Person may be re-sold after 21.00 and no refund will be issued.


4.2. 'Private Unit' / 'Sole Use' Bookings – additional conditions

a. Argyll Backpackers Exclusive/’Sole Use’ bookings enable a guest to hire the whole Hostel for their exclusive use. No other guests can use the Hostel at the same time and guests will have full use of 7 bedrooms, and all facilities including the self catering kitchens. Please note, there is no such thing as part 'Sole Use'. For smaller groups this would be as per 'Unit' detailed separately.

b. The Hostel is available for Exclusive/'Sole Use' for stays of 2-7 nights, by a single group on a self-catering basis.  Bookings may be accepted for a maximum of up to 23 guests, (a z-bed can also be added to one of the 4 bedded rooms if required). 

c. 50% of the full cost of the total hire period is payable at the time of booking.  In addition a 'Good Housekeeping Deposit' of £300 must be paid although this is refundable on departure if everything is left in the same condition as found on arrival.  Details of availability, charges and payment details will be provided on request.

b. In the event that you instruct third party contractors to operate within our premises i.e. caterers, disco firms, bar services or other, you must ensure that they possess all relevant insurances, qualifications and licences as required. Copies of these should be provided to Argyll Backpackers for reference 7 days prior to the start of your rental period. 

c. 'Private Unit' bookings can be for any number of guests up to the maximum number of 13. ‘Sole Use’ bookings can be for any number of guests up to the maximum number of 24.  Fire Regulations require that Argyll Backpackers know the actual number of people in your group, which should be confirmed to Reservations four weeks prior to your arrival date. 

d. The booking process for 'Private Unit' use bookings requires that the names of all individuals using the Hostel during your stay should be provided to the Warden by the Lead Person at lease 48 hours prior to check-in.   This list will also be used to register all guests as they arrive at the Hostel, as well as for Fire/Emergency. 

e. Argyll Backpackers will not permit conduct or activities which could cause an offence on racial, political, sectarian or religious grounds, or which could constitute a threat to public order.  Similarly, Argyll Backpackers will not accept bookings for events which may bring them into disrepute. 

f. Non Resident Guests:

I)  The hostel is operated on a ‘residents only’ basis for the security/comfort of our resident guests and for Fire Register Requirements 

ii)  Residents are discouraged from inviting any non-residents into the Hostel, but may only do so with the permission of the Manager/Duty Warden, and the non-resident(s) is/are restricted to the ‘Common-room’ area only, and not under any circumstance, any of the bedrooms, even if you booked a 'private room'.

Iii)  Non-resident guests must not enter before 18:30hrs and must leave the building by 21:30hrs. (NB: unless by prior agreement with Manager/Duty Warden). 

g. Minimum period for exclusive use at Christmas Festive Season is 3 nights.

h. The cancellation policy for 'Private Unit' / 'Sole Use' bookings is:-

i) 1 calendar month or more prior to date of arrival, 50% of total monies paid will be refunded

ii) 14 days-1 calendar month prior to date of arrival, 20% of monies paid will be refunded

iii) 13 days or less prior to date of arrival, no refund will be made.


5 CANCELLATIONS


5.1 These conditions are applicable to Individual and Group bookings only; not to 'Private Unit' / 'Sole Use' bookings (see 4.2h above)


5.2 Cancellations must be confirmed by email and will be subject to the following terms:-

a. within 14 days or more prior to date of arrival, 50% refund of monies paid will be refunded 

b. between 7-13 days prior to date of arrival, 25% refund of monies paid will be refunded;

c. between 3 to 6 days prior to date of arrival, 10% refund of monies paid will be refunded; 

d. 2 days or less prior to date of arrival, no refund will be made. 


5.3

In the unlikely event that Argyll Backpackers has to cancel a booking, they will make every effort to offer an amended or alternative booking or a refund of monies paid.  If for any reason Argyll Backpackers has to make a significant change (i.e. a change that would materially affect the guest’s trip) to the Hostel once the guest’s stay has started, the guest is obliged to accept any reasonable alternative.   Argyll Backpackers will cancel a booking/stay, without refund, if any member of a party behaves unreasonably or causes offence to other Hostel guests, employees, neighbours or external service providers. This also applies if there is any damage to property or goods within the Hostel or Hostel grounds.


6 HOSTEL FACILITIES & THEIR USE

a. Multi-share rooms are normally for single-gender occupancy, but private rooms can be single-gender or mixed-gender.

b. Argyll Backpackers reserves the right to amend room allocation until the time of arrival.

c. Guests will usually be able to access their allocated room(s) from 16:00hrs but this may be delayed subject to operational constraints.  Guest(s) must check out of their room(s) no later than 10:30hrs unless otherwise agreed by the Warden.

d. Bed linen is provided at the Hostel and towels may be hired as available.  Guests are not permitted to use their own bed linens, sleep sheets or sleeping bags without the consent of the Warden.

e. Whilst every effort is made to ensure appropriate security at the Hostel, Argyll Backpackers is not responsible for visitor’s property, which includes but is not restricted to luggage or bicycles. In particular cyclists should provide their own bike locks.

f :-
(i) The Hostel has parking for 7 vehicles with an additional 1 disabled parking space as well as space for motorbikes; 

(ii) Motorists should drive forwards towards main building door (marked ‘Private’), then reverse park (as per the Highway Code advice), into a numbered bay, which is between marked arrows and red & white reflectors on the perimeter fence (2.4mtrs wide); this then enables unrestricted manoeuvrers to easily enable re-joining the main road.  If vehicles are not properly parked, the owner/driver will be asked to re-park appropriately, with help if required.

(iii) Vehicles should not at any time block or be left across the entrance to the Hostel, the adjacent side road, or our neighbour's privately owned grassed area opposite the entrance, or on the A83;  

(iv) Guests must turn off engines of their vehicles/motor cycles whilst stationary within Hostel grounds.

(v) Blue badge motorists may use the disabled parking bay beside the access ramp (close to metal staircase);

(vi) Guests who keep their dog(s) in their vehicle should ensure that they have appropriate access to air and water;

(vii) All leisure equipment should be secured / locked in situ;

(viii) There is a bike shed for cycles as well as cycle racks;

(ix) Cyclists should securely fit their own lock/padlock and all removable items should be stored in their room.  No cycling shoes to be worn within any inside area of the building, and under no circumstance should bicycles be stored in rooms. 

(x) Argyll Backpackers does not accept responsibility for loss or damage to vehicles, motor cycles or cycles within the Hostel grounds and these are left at the premises wholly at the owner’s risk. 

g. The self-catering kitchen comprises of 3 individual areas, which can be separated to enable 2x ‘Unit’ requirements; each with it’s own double hob, kettle, toaster and sink, microwaves, mini oven/grills.  Each room has it’s own lockable cupboard with crockery, cutlery & glasses.  The 2x ‘Outside Rooms’ also have kettle/mugs, cool-box & microwave in each, but no crockery/cutlery (please bring your own).

h. Outside areas have 5x 4 person table/bench sets, 2x bar tables/seating, plus a purpose built Fire Pit/BBQ with log seating around it.

i. Argyll Backpackers is a non-smoking property and under Scottish law it is an offence to smoke anywhere within the Hostel. Smoking/vaping is not allowed inside any part of the Hostel building and is permitted only in designated areas outside the Hostel.  The ashtrays provided should be used and no cigarette waste/butts should be left on the Hostel grounds.

Argyll Backpackers reserves the right to impose a maximum fine of £50.00 for non-compliance.  The individual or lead guest, as relevant, will be responsible and charged accordingly if anyone in their group smokes in bed/bunk rooms or any internal 'common area'. 

The use of illegal drugs is strictly prohibited in and around the Hostel grounds at any time.  If the Warden suspects that a person is in possession of illegal drugs, the police will be asked to attend. 

j. Guests are permitted to bring/consume their own alcohol, but should drink and behave responsibly, to take account of other guests.  Guests under 18 will not be permitted to drink alcohol on the premises and proof of age may be required. 

k. The use of candles and camping stoves, fireworks, paper lanterns and other hazardous items within the Hostel and grounds is strictly prohibited at all times.  

l. Guests found to be contravening the above policies will be asked to leave the Hostel and will not be eligible for a refund. 

m. If, a guest feels that there are reasonable grounds for a complaint then this should be notified to the Warden immediately so that, if possible, appropriate action can be taken during their stay. No complaints will be considered after departure unless they were raised at the time of the guest’s stay.

7 GUEST CONDUCT

a. Inverneil is a small, quiet, countryside hamlet, and as such, noise travels easily.  It is therefore the responsibility of each guest to ensure that his/her behaviour does not detrimentally affect the safety, comfort and enjoyment of other guests and/or the local residents of Inverneil.  This obviously includes, respecting other guests and their property, no shouting, revving of vehicle engines or banging of car doors and not entering neighbouring private property, land or gardens. 

b. Guests are required to give due consideration to the collective needs of others in the Hostel, to take due care of the facilities provided and to respect the shared environment.  In the interest of maintaining community relations, Argyll Backpackers expects all guests to refrain from any activity likely to antagonise the local community or bring the Hostel into disrepute. 

c. When using any equipment from the self-catering kitchen, guests must promptly & properly wash, dry and put away all items that they have used.  Similarly, they must leave toilets and showers in a clean hygienic state, ready for other guests use (i.e. ‘leave things as you would expect to find them yourself’). 

Guests must not take food belonging to other guests.  A wall shelf & a rack in the fridge marked ‘free food’ is available for anyone to use or add to and there is adequate space for storing personal food.  

d. Any guest displaying unacceptable behaviour will be asked to leave the Hostel and will not be entitled to a refund.  

e. Guests must ensure that they make up their allocated bed each morning and keep their room tidy at all times during their stay; Pre Covid-19 and when restrictions allow ‘room sharing’, this is so that the area and unoccupied bed(s) are available for new guests and for staff to clean the room.  Prior to checkout, guests must strip/fold their used bedding (duvet cover/sheet & pillow cases) and leave these on the bed ready for collection by staff. This ensures staff know which beds are available to re-allocate to new guests.

f. In normal circumstances the Warden (or another designated person) will either be on site or be contactable in the event of a guests wishing to report any disturbance or misconduct by other guests.

g. Departing guests must remove their belongings from their room and check out, before 10:30hrs. After this time guests may if available, store their luggage in an area designated by the Warden but all possessions must be removed from the room at that time.

Non-agreed with Warden/Owner, late check-outs will incur a charge of an additional night. 

h. There is no rigid curfew, but guests are expected to keep noise to a minimum between the hours of 23:00-07:00hrs in consideration of other guests.  Although the main doors are usually locked between 23:00-07:00hrs, any guest(s) wishing to return after 23:00hrs, should please advise the Warden in advance stating their intended time of return, in order to make arrangements for entry.  Exceptions for 'Private Unit' and 'Sole Use' as their Lead Person will be provided with a key for their door.

i. The hostel is operated on a ‘residents only’ basis for the security/comfort of our resident guests and for Fire Register Requirements.

On that basis all guests, no matter on which booking arrangement, are discouraged from inviting any non-residents into the Hostel, but may do so only with the permission of the Warden and that the non-resident(s) is / are restricted to the ‘Common-room’ area only.

Under no circumstance, are non residents allowed access to any of the bedrooms, even if the guest has booked a 'private room'.

Non-resident guests must not enter before 18:30hrs and must leave the building by 21:30hrs.  (NB: unless by prior agreement with Manager/Duty Warden). 

j. Books, games and all other recreational materials in the 'Common-Room' which are marked “Property of Argyll Backpackers Ltd” should not be taken away, as these are for the benefit of all guests.  A small selection of books are available in the ‘swap library’ - if a guest wishes to take one away, then they should replace it with a book of their own.

9 EQUALITIES

9.1 General Issues

No guest will be discriminated against on the basis of race, nationality, gender, age, status, occupation, religion etc.  Where an individual’s circumstances may lead to special accommodation or catering requirements, then the guest must notify Argyll Backpackers at the time of booking and certainly with at least of 72 hours prior to arrival so that appropriate adjustments can be applied, if possible.

9.2 Guests with Disabilities etc.  

a. If you, or any of your party has any disability, medical condition or special needs, which may require specific facilities, this must be notified to the Warden when you make your booking and certainly with at least 72 hours advance notice.  Argyll Backpackers will try to ensure that your requirements are met wherever possible.

b. Argyll Backpackers cannot provide assistance with walking, eating or other personal needs. If a guest needs this type of assistance then they must be accompanied by someone/Carer who can take care of their needs.  In the case of group bookings, it is the responsibility of the group leader to ensure that all special needs requirements are identified and communicated to the Warden.

9.3 Children and Young Persons

a. Guests with infants are responsible for bringing a travel cot and all other related equipment.  Guests travelling with infants should notify the Warden at the time of booking to ensure that suitable accommodation is available. 

b. Groups with children and young persons (i.e. under 16s) will be required to book and pay for a whole room, to enable as per the number in their group.  They will be accommodated in designated family rooms, where available. Young children can share accommodation only with their parents/guardians (i.e. families with young children must book and pay for a full room nearest their group size, as children are not permitted to share with strangers, even with parents/guardian present).

Depending on the age/size of the children, it may be possible for 2 children to sleep (head/toe) in a lower bunk as they are euro sized (90x200cm).  The Warden will make the final decision as to whether this will be permitted.  

c. Guests under the age of 16, even when accompanied by their responsible adult, are not permitted to stay in a shared room with other guests, unless unavoidable due to availability or their late booking, and only by agreement of all parties concerned.

d. Children under the age of 10 years are not permitted to occupy upper bunks, except in the triple bedroom (‘Jura’) where the minimum age for the upper bunk is 6 years. Guests travelling with children should notify the Warden at the time of booking to ensure that suitable accommodation is available.  

e. From the age of 12 to 15 years, young people must be accompanied by a parent or guardian and may be accommodated in a single gendered shared room with the parent or guardian and other guests, at the discretion and responsibility of the parent or guardian.  The young person/people, the parent/guardian and the other occupants of the room must be of the same gender.  Guests travelling with young persons should notify the Warden at the time of booking to ensure that suitable accommodation is available. 

f. All children and young persons under the age of 16 who wish to stay at the Hostel must be accompanied by a responsible adult (over 18 years of age; proof of age may be required).

g. Guests travelling with children and young persons should notify the Warden at the time of booking to ensure that suitable accommodation is available.

10 DOGS

a. Dogs are currently welcomed at the Hostel including bookings for exclusive use and events, subject to the specific terms and conditions in this section.

b. Dogs must be exercised outwith the Hostel grounds and their owners must immediately clean up after them (the Warden can provide information on local dog walking route). 

c. A maximum of 2 small dogs (with the prior agreement of the Warden), will only be permitted in private rooms i.e. not in bunk rooms occupied by individuals not booked with the dog owner.

d. Dog owners must provide all bedding and dishes for their dog and dogs are not permitted in the kitchen, on beds, seats or other furniture. They are allowed into the 'Common-room' as long as no other guest objects.

e. If any dog displays aggressive/unmanageable behaviour, it will not be permitted access to the Hostel.

11 ACCURACY OF PUBLISHED INFORMATION

a. Argyll Backpackers exercises reasonable care and due diligence when producing electronic and printed materials on Hostel facilities and local attractions.  However, Argyll Backpackers reserves the right to revise, update or make obsolete some or all of the contents without obligation to notify any person of such changes; (b.& c).  

b. Despite these precautions and procedures errors, omissions or discrepancies may occur in the preparation of promotional material and information documents (electronic and printed), and Argyll Backpackers accepts no liability for loss or damages incurred due in part or in whole to such errors.

c. In particular, any maps and photographs displayed in Argyll Backpackers printed and electronic materials are for illustrative purposes only.


11 LIABILITY

a. Every person on hostel premises shall, at all times, be deemed to be there at his/her own risk. He/she shall have no claim against Argyll Backpackers Ltd in respect of any accident which may occur, or injury, damage or loss how so ever caused, except in so far as the injury, damage or loss is caused by the direct negligence of Argyll Backpackers Ltd. 

b. Subject to para (c) below, Argyll Backpackers Ltd does not accept liability for death, sickness or injury to any guest or for the damage to the property of any guest however sustained or caused, except when directly attributable to Argyll Backpackers Limited. 

c. It is the responsibility of each guest to ensure that their belongings are secure at all times. Rooms 1-5 have digital key pads, and keys are available for the outside rooms 6 and 7 (for a refundable deposit of £5 each). 

d. Under current legislation “a hotel proprietor may, in certain circumstances, make good any loss or damage to a guest's property even though it was not due to any fault of the proprietor or staff of the hotel”. 

The limitations of this liability are stated as for hotels, not actual hoStels, but may and only if agreed by the Hostel Owner/Director: 

i) It extends only to the property of guests who have engaged sleeping accommodation at the hostel;

ii) It is limited to a maximum of £50.00 for any one article and a total of £100.00 in the case of any one guest (proof of purchase will be required), except in the case of property which has been deposited for safe custody with the Owner/Director/Manager/Duty Warden;

iii) It does not cover motor cars, motor bikes, cycles or other vehicles of any kind, or any property left in/on them, or horses or other live animals.

This statement does not include an admission either that these provisions apply to this hostel or that liability thereunder attaches to the proprietor of this hostel in any particular case.

e. Argyll Backpackers will not be responsible for failure or improper performance when: 

  • such failure is attributable to the guest or a member of their group
  • such failure is attributable to a third party unconnected with the provision of services and is unforeseeable or unavoidable
  • such failure is due to Force Majeure, including, but not limited to circumstances which we or our suppliers could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to a pandemic such as COVID-19, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, Act of God, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.

f. Argyll Backpackers is not responsible for any arrangements a guest makes with external providers whilst staying at the Hostel.   

g. For other unforeseen internal operational reasons, Argyll Backpackers may occasionally be forced to change or cancel one or more of the guest’s booking dates. In such cases, every effort will be made to contact the guest in advance, using the contact details supplied at the time of booking or during any subsequent communication. 

Argyll Backpackers Ltd cannot accept any liability where the booking could not be fulfilled due to circumstances which we could not, not even with due care, have foreseen or avoided. 

h. Whilst everything will be done within reason to attend to repairs to the property, or any furniture, equipment or facility that may be faulty or fail during a guest’s stay, no guarantees will be given and no refunds will be granted should any breakdown occur and not be immediately rectified. 

i. Argyll Backpackers maintains standard public liability insurance cover. If you require details of the cover in advance, this can be obtained from the Owner/Director on request. Guests are not covered by our insurance for personal injury, damage or theft of property whilst in the Hostel, or public transport delays/cancellations. Guests are advised to ensure that they are covered independently for such events. Argyll Backpackers recommend personal travel insurance, including cancellation insurance.


12 DATA PROTECTION

As required by current UK Data Protection law, Argyll Backpackers complies fully with all requisite policy and procedures in relation to the collection, storage, use and disclosure of information provided to us.  A copy of our Privacy Notice is available on our website but can also be provided on request.


13 GOVERNING LAW

The contract between Argyll Backpackers and the Guest, and any matters arising from it, will be governed by Scottish law.  Scottish Courts will have exclusive jurisdiction to deal with all disputes. 


14 FIRE SAFETY/EMERGENCIES

A member of staff is on call at all times.  Out of Hours, their telephone number is on the corridor Notice Board, plus outside of the Main Door, where there is also the Door Bell.  The Group Leader is ultimately responsible for their group and in the event of an evacuation, must ensure that they have a full list of individual names for a Roll Call.

At no point should any guest interfere with any Fire Safety/Emergency equipment, including but not restricted to covering any Smoke Detectors or Emergency Lights.


15 Force Majeure:

Argyll Backpackers Ltd cannot accept any liability where the booking could not be fulfilled due to circumstances which we could not, not even with due care, have foreseen or avoided.

Events may include but are not limited to war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, act of god, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.


Argyll Backpackers Ltd, Inverneil, Ardrishaig by Lochgilphead, Argyll, PA30 8ES (Company Number SC411641) 



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